Product documentation
Setup, every module and the settings behind them, written out in full and open without an account.
Reach the team behind Invoice Crowd
Most questions already have a written answer, so the quickest route is usually the documentation or the support launcher on this page. When you do need a person, the routes below say which one to use, and the form on this page reaches all of them.
- Most replies inside one business day
- Documentation open to everyone
- Support launcher on every page
Where to send it
Four routes, so a message lands with the right person
One form covers all of it. Saying which of these you are writing about is what gets a useful answer back rather than a question in reply.
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Product support
Something is not behaving as you expect, or a setting is not where you thought it was. The documentation covers most of that in detail, and the support launcher in the corner of the page gathers the docs, this form and the roadmap in one place.
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Sales and plans
Which plan fits, what happens when you grow out of one, how team members and business profiles are counted. Pricing is published in full, so write only about what the page does not already answer.
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Billing on your account
A receipt you need, a plan change, a renewal you would rather stop. Send it from the email address the subscription is registered to, or name that address in the message, and it can be found without a round of checks first.
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Partnerships and affiliates
Referrals, resellers, integrations and anything else that means working together. The affiliate program page sets out the commission side, which is worth reading before you write so the first exchange is a short one.
Affiliate program
Send a message
One form for all four routes. Choose the topic that fits and it reaches the person who deals with it.
An automatic acknowledgement goes to the address you enter, so you know the message arrived. The reply from a person follows separately, usually inside one business day.
Before you write
Twelve places that answer most of it
Support and sales both end up linking to these, so it is usually quicker to look first.
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Public roadmap
What is planned, what is being built and what has already shipped, listed in the open.
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Plans and pricing
Every limit on every plan, monthly and annual, with the free forever tier listed alongside them.
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Blog and guides
Longer pieces on invoicing, quoting and running the money side of a small business.
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The feature index
Every module with a page of its own, from proposals and estimates through to payments and reports.
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Accounting and books
What the ledger does, what ships in the chart of accounts and which statements come out.
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Proposals and estimates
How a quote is built, sent for approval and signed, before any of it becomes an invoice.
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The client portal
What a customer sees after signing in: their documents to approve, download and pay.
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Payment gateways
The 10+ processors that can sit on an invoice, and what a client does to pay through one.
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Recurring billing
How a schedule is set, when the next invoice is raised, and how to stop one.
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Zapier and Pabbly
How the account connects outward: Zapier reaches 5,000+ apps, and Pabbly Connect is the alternative.
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About the company
The company behind the product, and what Invoice Crowd sets out to cover for small businesses.
Questions
Getting help, answered
How quickly will someone reply?
Usually inside one business day. Weekends and public holidays push that out. A message that includes the email address the account is registered to, plus a link or a screenshot of what you are looking at, tends to come back with an answer rather than a request for more detail.
Can I talk to someone rather than write?
Support runs in writing, through email and the launcher on this page. Keeping it in writing means the thread stays attached to your account and whoever picks it up can read what was already said. We do not publish a phone number for support.
Can I ask about plans before I sign up?
Yes. Send the form on this page, choose Sales and plans, and say what you bill for and how many people are involved, and we can point at the plan that matches. The pricing page lists every limit, and every paid plan starts with a 30-day trial that does not ask for a card.
Where do I report a bug or ask for a feature?
The same routes. A bug is worth sending with the steps that produced it and the browser you were in. Feature requests go to the same inbox, and the public roadmap is where planned and shipped work is listed, so it is worth reading first.
Is there documentation I can read instead of writing in?
Yes, at doc.invoicecrowd.com, and it is open without an account. It covers setup, the modules and the settings behind them, which is where most support questions end up pointing anyway. The feature pages on this site cover the same ground in less depth.
Or skip the message and open an account
Much of what people write in to ask is quicker to see than to describe. The trial runs for 30 days and does not ask for a card at any point.
- One form, four routes
- Documentation open without an account
- A public roadmap for what is next